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Customers are responsible for any and all return shipping charges. Curbstone Setters recommend the use of UPS (United Parcel Services) with proof of delivery for any return shipments. Returns must be received at Curbstone Setters within the RMA return period. RMA numbers will only be issued within 30 days from the original invoice date.
Any and all returns must be authorized by Curbstone Setters within 30 days from the original invoice date. Curbstone Setters shall accept no return without prior authorization. The RMA (Return Merchandise Authorization) number issued by Curbstone Setters must be clearly marked on the outside of the package. RMA numbers issued by Curbstone Setters are good for a period of 15 days.Unopened product may be returned for a full product refund, with a valid RMA number. Opened products may be returned within 30 days of original invoice date with a valid RMA number and ALL original packaging, enclosures, and blank warranty cards included; however, such returns and/or order cancellations will be subject to a minimum 20% re-stocking fee. Please allow 60 to 90 days for processing of return.
Product that is defective upon arrival may be returned for exchange with a valid RMA number. To obtain an RMA number please send an email to srd-enterprises@hughes.net and have a copy of original invoice number for reference.
Order Cancellations must be submitted to Curbstone Setters in writing via email to admin@curbstonesetters.com prior to 5:00 PM EST the same day as original placement of order. Cancellation requests submitted after 5:00PM EST the same business day as original order or thereafter will be subject to our normal return policy cancellation charges. Shipping and Handling charges are non-refundable.
Due to the nature of Curbstone Setters' products, including, but not limited to dog beds, we are unable to accept returns on items which appear to have had prior use and/or testing, due to health issues. Prior use will be determined by Curbstone Setters' examination of the product.
Curbstone Setters cannot accept returns of personalized items.
